#HIKVISION TEST TFTPSERVER 720P#
#HIKVISION TEST TFTPSERVER UPDATE#

now not a single firmware will upload via the web interface! (we are not 100% sure which version introduced the problem as we are a version behind v4.40.015) Hopefully, they will investigate further and solution will be introduced in a later firmware update.Ĭlick to expand.Ok, well, yes, Using the newest version I could find under 30 MB did indeed work via the TFTP tool, so now I have NVR_Hi3536_BL_EN_STD_V3.3.9_151228 on there. We were not happy with this answer and we asked that they pass this on to their R&D team because I assured them we have not had problems streaming 2385 and other 8MP cameras through this NVR on earlier firmware and that the problem has only appeared when a recent firmware was installed.

#HIKVISION TEST TFTPSERVER 720P#

Obviously, lowering the resolution is not a great solution (especially when they had to drop it to 720p to stream smoothly) and so for the time being if you absolutely need the 8MP resolution on the mobile app you will have to port forward your NVR and add it to the app with DDNS, you can do this using the documents attached. Please find the relevant how-to document in the attachment. If he insists to live view 8 MP video on Hik-Connect, he can configure DDNS which can improve the video. I would suggest the customer lower the mainstream resolution and change the encoding format to H.264.

We took this issue to Hikvision support, they asked to remote access our NVR to take a look at the issue and after some fiddling with many settings the stream did improve but to make this improvement as you will see from the Hik Support response below they had to drop the resolution:įrom the test, we can see the stream freezing issue can be solved by lowering the camera resolution, which means the issue comes from the network environment.

#HIKVISION TEST TFTPSERVER UPDATE#

Hi tested this ourself with a 2385 turret connected to our 7716NI-I4 NVR and we saw a very similar problem and we hadn't had problems streaming 8MP cameras from this NVR before so we assumed it was probably related to an update in one of the recent v4 firmwares.

Hikvision test tftpserver